Delete account

You can ask us to delete your Propelva account at any time, in the app or by email. You don't need to reinstall the app. Here's how, what gets deleted, and what we have to keep.

Delete your account in the app

Go to You › Settings › Account settings and look under “Your data”.

To leave Propelva, tap “Delete account” and confirm. You'll be signed out, and your account will be deleted within a few minutes. Finished deals and the tax records we have to keep will remain. This cannot be undone. If you have deals in progress, finish or cancel them first.

Ask by email

You can always email [email protected], including if you can't use the app or if a deal is still in progress. Write from the address on your account if you can; we may ask you to confirm it's you. You can request deletion in Settings or by email. The in-app flow currently refuses a request while a deal is active. This technical restriction does not prevent a GDPR request by email: we assess what can be erased now and explain specific legal reasons for retaining anything else. We usually handle email deletion requests within 3 business days; the legal maximum under GDPR is one month.

What we delete

Account closure replaces the public username, removes profile details and clears private contact, address, payment-reference and device fields from the marketplace profile. It takes active listings out of circulation. Authentication blocking and Apple token revocation form part of the workflow.

What we keep

Transactions, messages, ratings, reports, authentication records and other linked records may still identify you after profile fields are cleared. Replacing a username is not necessarily anonymisation. Retained personal data remains protected by GDPR.

We keep data only as long as needed for the stated purpose, considering open deals, statutory duties, claims and security needs. Deal, payment, shipping and tax records are kept for the period required by law. Details are in section 7 of our Privacy policy. Privacy policy